Hotel Reception (New version)

Program objectives

Hotel receptionists welcome clients and inform them about the tourism offering and are in charge of reservations as well as client check-in and check-out procedures. They must also sell hotel services, handle client complaints and comments, and provide customer service and follow-ups depending on the stay.

In carrying out their duties, hotel receptionists work with a diverse clientele (business or leisure) who demand high standards. They are mainly employed in accommodation establishments such as hotels, inns, bed-and-breakfasts or resorts.

Being comfortable interacting with colleagues and clients is a requirement for this occupation. Also, since many tasks must be done simultaneously, being able to adapt, exercise good judgment, prioritize and manage stress is necessary. Hotel receptionists must demonstrate courtesy, hospitality and integrity at all times. They act as ambassadors for their accommodation establishment and for the region. They must exceed client expectations by anticipating their needs. To carry out their tasks, they must be able to communicate easily in French.

Hotel receptionists work in teams with others who fulfil the same role. They work in collaboration with their superiors and with colleagues from other departments of the accommodation establishment, such as the restaurant, housekeeping, concierge and bellhop services. Hotel receptionists may also have to work in collaboration with external service providers.

Targeted professions (find out more about a trade or an occupation on Québec.ca)

Hotel front desk clerks (6525)

Job titles

hotel receptionist

Admission conditions

Persons holding a Secondary School Diploma or its recognized equivalent (e.g. Attestation of Equivalence of Secondary Studies) or a diploma of higher studies, such as a Diploma of College Studies or a bachelor’s degree.
OR
Persons who are at least 16 years of age on September 30 of the school year in which they begin their training must have obtained Secondary IV credits in language of instruction, second language and mathematics in programs established by the Minister, or have been granted recognition of equivalent learning.
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning.
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in Secondary Cycle Two school programs established by the Minister.

Functional prerequisites

This section identifies the modules or course codes for the actual programs of study in adult general education that are specific prerequisites in language of instruction and mathematics. Functional prerequisites includes the successful completion of specific prerequisites as well as the general development test (TDG). When a DVS doesn't require specific prerequisites in language of instruction or in mathematics, a dash ( - ) is displayed in the appropriate cell. For programs that lead to an AVS, specific prerequisites and the TDG do not apply (N/A).

Program content