Code 5821
Sanction DEP
Secteur Administration, commerce et informatique (01)
Nombre d'unités60
Durée totale900 heures
StatutProgram approved in 2008.
Organismes scolaires offrant le programme
Ce programme est offert en langue française : 
5321 - Vente-conseil
  • Objectifs et professions visées
  • Conditions d'admission
  • Contenu du programme

Objectifs du programme

The aim of the program is to train someone in the sales of products or services, to offer solutions that correspond to their customers’ needs, to provide advice, establish a climate of trust and build customer loyalty by offering personalized service that meets customer expectations. In addition to consulting and sales-related tasks, sales consultants may also manage and display in-store merchandise and provide after-sales service.

Professions visées (IMT En ligne d'Emploi Québec)

Other customer and information services representatives (6552)
Retail and wholesale trade managers (0621)
Retail salespersons (6421)
Sales and account representatives - wholesale trade (non-technical) (6411)

Appellation(s) d'emploi

conseiller/conseillère au service à la clientèle
conseiller/conseillère en vente au détail
gérant/gérante de boutique
gérant/gérante de commerce de détail
représentant/représentante de commerce – commerce de détail
représentant/représentante de commerce – commerce de gros (non technique)

Conditions d'admission

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Préalables fonctionnels

This section identifies the modules or course codes for the actual programs of study in adult general education that are specific prerequisites in language of instruction and mathematics. Functional prerequisites includes the successful completion of specific prerequisites as well as the general development test (TDG). When a DVS doesn't require specific prerequisites in language of instruction or in mathematics, a dash ( - ) is displayed in the appropriate cell. For programs that lead to an AVS, specific prerequisites and the TDG do not apply (N/A).

Préalables spécifiques
Langue d'enseignementLangue secondeMathématique
1101-4 (1062-3)632-206 -  - --

Contenu du programme

Code Énoncé de la compétence  Heures Unités
948-422 Determine their suitability for the occupation and the training process 30 2
948-436 Establish professional relationships in the workplace 90 6
948-443 Interpret consumer behaviour 45 3
948-452 Provide customer service 30 2
948-468 Sell products and services 120 8
948-473 Perform sales-related transactions 45 3
948-481 Manage their time at work 15 1
948-492 Use job search techniques 30 2
948-504 Begin acquiring professional sales experience 60 4
948-512 Become familiar with the laws and regulations governing professional sales 30 2
948-522 Provide after-sales service 30 2
948-534 Perform sales-related activities in French (as a second language) 60 4
948-543 Keep their knowledge of products and services up to date 45 3
948-554 Perform stock management activities 60 4
948-563 Perform visual merchandising activities 45 3
948-573 Make connections between marketing strategies and sales of products and services 45 3
948-588 Integrate into the workplace 120 8
900 60