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  • Objectives and targeted professions
  • Admission conditions
  • Program content

Program objectives

Targeted professions (find out more about a trade or an occupation on Québec.ca)

Job titles

network administrator
user support technician
computer equipment installer
computer equipment repairer
computer network technician
computer service technician

Admission conditions

Program content

Code Statement of competency Hours Credits
962-012 Determine their suitability for the occupation and the training process 30 2
962-025 Analyze the architecture and operation of computer systems 75 5
962-038 Exploit the possibilities of operating systems using older technology 120 8
962-043 Apply a problem-solving method 45 3
962-052 Research information 30 2
962-068 Develop a utility program 120 8
962-074 Interact in various work situations 60 4
962-088 Exploit the possibilities of application software 120 8
962-096 Exploit the possibilities of operating systems using recent technology 90 6
962-106 Create and use a database 90 6
962-116 Install the hardware and software of a computer 90 6
962-122 Manage their time 30 2
962-135 Communicate in French 75 5
962-148 Manage access to the resources of a network 120 8
962-157 Install the shareable resources of a network 105 7
962-166 Exploit the possibilities of telecommunications facilities 90 6
962-173 Manage their careers 45 3
962-186 Troubleshoot a computer problem 90 6
962-194 Optimize the performance of a computer 60 4
962-205 Provide technical support at a telephone help desk 75 5
962-218 Ensure the proper operation of computers in the workplace 120 8
962-228 Provide service to clients in the workplace 120 8
1800 120