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Administrative Support in Clinical Settings

Code 4760
Sanction AEP
Secteur Administration, commerce et informatique (01)
Nombre d'unités16
Durée totale240 heures
Organismes scolaires offrant le programme
Note(s)
Ce programme est offert en langue française : 
4260 - Soutien administratif aux secteurs cliniques
  • Objectifs et professions visées
  • Conditions d'admission
  • Contenu du programme

Objectifs du programme

The Administrative Support in Clinical Settings program of study prepares students for the duties of administrative support clerk in clinical settings. Administrative support clerks in clinical settings must perform a variety of administrative tasks, such as: welcoming users, providing and checking information, responding to information requests, managing files and user records, and placing orders and service requests. To carry out their tasks, administrative support clerks in clinical settings must communicate using medical terminology and make use of information technologies.

Administrative support clerks in clinical settings work in hospital centres (CH), residential and long-term care centres (CHSLD), local community service centres (CLSC), child and youth protection centres (CPEJ), clinics, and any other public or private health and social services institutions in the following sectors: youth, mental health and addiction, care and support for seniors, and the hospital system. Administrative support clerks act as conduits of information and, as such, assume a significant part of the administrative tasks inherent to the clinical interventions that health and social services professionals must perform.

Fonction de travail

Administrative Support Clerk in Clinical Settings

Conditions d'admission

A person who meets the following conditions is eligible for admission to a program of study leading to an STC:
1. Has obtained at least Secondary III credits or the equivalent in the language of instruction, second language and mathematics;
or Has obtained an Attestation of Equivalence of Secondary Studies (AESS);
or Has successfully completed the General Development Test (GDT) with or without specific prerequisites.
2. Has interrupted their full-time studies for at least 12 months;
or Is 18 years old when entering training;
or Has obtained a Secondary School Diploma (SSD) or a Diploma of Vocational Studies (DVS) or their equivalent;
or Meets the eligibility conditions of Emploi-Québec’s workforce training measure.

Contenu du programme

Code Énoncé de la compétence  Heures Unités
AEP-011 Determine their suitability for the occupation and the training process 15 1
AEP-023 Communicate using medical terminology 45 3
AEP-033 Handle correspondence 45 3
AEP-043 Manage files 45 3
AEP-053 Interact in a clinical setting 45 3
AEP-063 Enter the workforce 45 3
240 16