Programs and Training>>

Administrative Support in the Health and Social Services Sector

Code 4734
SectorAdministration, Commerce and Computer Technology (01)
Number of credits31
Length of training465 hours
Educational organizations offering the program
This program is offered in French: 
4234 - Soutien administratif dans le secteur de la santé et des services sociaux
  • Objectives and targeted professions
  • Admission conditions
  • Program content

Program objectives

Train students to acquire the knowledge, skills and attitudes required to perform, under supervision, a variety of administrative tasks of moderate complexity, following clear instructions and established methods and procedures, such as: using the correct phone protocol, managing patient records, managing medical supplies, providing clients with information, handling complaints and following up, writing texts using adequate medical terminology, and taking action in an emergency situation. Administrative support clerks in the health and social services sector work mainly in general and specialized care hospitals, in residential and long-term care centres, and in rehabilitation centres. They may also be employed by privated agencies.


Administrative Support Clerk or Administrative Officer, Class 3

Admission conditions

A person who meets the following conditions is eligible for admission to a program of study leading to an STC:
1. Has obtained at least Secondary III credits or the equivalent in the language of instruction, second language and mathematics;
or Has obtained an Attestation of Equivalence of Secondary Studies (AESS);
or Has successfully completed the General Development Test (GDT) with or without specific prerequisites.
2. Has interrupted their full-time studies for at least 12 months;
or Is 18 years old when entering training;
or Has obtained a Secondary School Diploma (SSD) or a Diploma of Vocational Studies (DVS) or their equivalent;
or Meets the eligibility conditions of Emploi-Québec’s workforce training measure.

Program content

Code Statement of competency Hours Credits
254-561 Take steps to develop their career 15 1
460-162 Manage their time 30 2
STC-012 Determine their suitability for the occupation in the health and social services sector 30 2
STC-023 Establish professional relationships 45 3
STC-033 Use a computer in the workplace 45 3
STC-042 Communicate in English 30 2
STC-052 Act safely in the workplace 30 2
STC-065 Use medical terminology 75 5
STC-084 Manage patient records in a facility in the health and social services sector 60 4
STC-091 Carry out activities related to the management of medical supplies 15 1
STC-101 Use a health sector database 15 1
STC-125 Enter the workforce 75 5
465 31